Legal
Refund Policy
Our Refund Policy at a Glance
Due to the digital nature of our products (instant access to videos, tools, and prompts), all sales are final and non-refundable once access is granted.
We believe this is fair because:
- You get instant access to all content upon purchase
- Videos, tools, and prompts can be fully downloaded and accessed immediately
- We put significant effort into creating high-quality, structured training
However, we also believe in fairness. If something genuinely goes wrong on our end, we want to make it right.
1. What Is NOT Refundable
- Change of mind after purchase
- Inability to complete the course or achieve specific results
- Failure to use access before it expires
- Dissatisfaction with teaching style or pace
- Personal or financial circumstances after purchase
2. What IS Refundable (Exceptions)
We will review refund requests for these specific situations:
| Situation | Outcome |
|---|---|
| Duplicate payment (charged twice for the same product) | Full refund of duplicate charge |
| Payment processed but access never granted (our technical error) | Full refund OR immediate access (your choice) |
| Unauthorized purchase (proven fraud) | Full refund after verification |
| Service discontinuation before access period ends | Pro-rata refund for unused period |
3. Before You Purchase
We encourage you to review all available information before buying:
- Read the full course curriculum and module descriptions
- Read student testimonials and reviews
- Review the FAQ section on our website
- Email us at enshootstudio@gmail.com with any questions
4. How to Request a Refund (for valid exceptions)
- Email enshootstudio@gmail.com within 7 days of purchase
- Include your order number, registered email, and a brief explanation
- We will respond within 3-5 business days
- Approved refunds are processed within 7-10 business days to your original payment method
5. Chargebacks
If you initiate a chargeback or payment dispute with your bank without first contacting us:
- Your course access will be immediately suspended
- We will provide all transaction records to the payment processor to dispute the chargeback
- Your account may be permanently banned from future purchases
We strongly encourage you to contact us first. We will do our best to resolve any issue fairly and quickly.
6. Third-Party Tool Subscriptions
This Refund Policy does not cover subscriptions or purchases made through third-party AI tools we teach in the course (Midjourney, Runway, Claude, etc.). Those purchases are subject to the refund policies of the respective providers.
7. Contact
Email: enshoot.studio@gmail.com
Website: enshoot.com